File a Complaint
At Advance2rise ITes Pvt Ltd, we value your trust and are committed to protecting your rights. If you believe your privacy, data protection rights, or any other aspect of our service has been compromised, you may file a formal complaint with us.
We take every complaint seriously and will investigate promptly, fairly, and in line with applicable laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
1. Who Can File a Complaint?
You may file a complaint if:
- You believe your personal data has been misused, accessed without authorization, or handled improperly.
- You are dissatisfied with how your request regarding data access, correction, deletion, or opt-out was handled.
- You feel your consumer rights under GDPR, CCPA, or other applicable laws have been violated.
- You have concerns about any aspect of our services, policies, or practices.
2. How to File a Complaint
You can submit your complaint through any of the following channels:
📧 Email (Preferred): dpo@advance2rise.com
📨 Postal Mail:
Data Protection Officer (DPO)
Advance2rise ITes Pvt Ltd
310 Shoppers Orbit, Vishrantwadi, Pune – 411015
🔗 Online Form (if enabled): Submit Complaint Form
3. Information to Include
When submitting your complaint, please provide the following details (to help us investigate quickly):
- Your full name and contact details (email/phone).
- A clear description of your complaint.
- Relevant dates, documents, or communications related to the issue.
- The desired outcome or resolution you are seeking.
4. Our Response Procedure
- Acknowledgment: We will confirm receipt of your complaint within 5 business days.
- Investigation: Our team, led by the Data Protection Officer, will review and investigate your complaint.
- Resolution: We aim to provide a written response within 30 days. If additional time is needed, we will inform you.
- Escalation:
- EU Residents: If unsatisfied, you may escalate your complaint to the relevant Supervisory Authority in your country.
- California Consumers: You may escalate to the California Attorney General’s Office if your CCPA rights are affected.
5. Confidentiality
All complaints will be handled with strict confidentiality. Your personal information will only be used for the purpose of investigating and resolving the issue.
6. Contact – Data Protection Officer
If you have any concerns about your complaint or wish to follow up:
Mr. Dayal Swamy
Data Protection Officer (DPO)
📍 310 Shoppers Orbit, Vishrantwadi, Pune – 411015
📧 dpo@advance2rise.com